Step-by-Step Login for Web and App
Accessing your Robinhood brokerage account is designed to be quick but highly secure. Whether you are using the mobile application or the desktop web platform, the process follows standard financial security practices, always requiring dual verification on new or untrusted devices.
- **Navigate to the Platform:** Open the Robinhood mobile app or go to the official Robinhood website.
- **Enter Credentials:** Input the email address and strong, unique password associated with your account.
- **Initiate Verification (2FA):** Upon successful password entry, the system initiates a second layer of verification. This is mandatory for new or unknown device logins.
- **Approve Login:** You will typically receive an "Device Approval Request" notification on your trusted mobile device, or a one-time code via SMS or an authenticator app (like Authy or Google Authenticator).
- **Final Access:** Enter the code or tap "Approve" on your trusted device to grant access to the new session.
The Essential Layer of Two-Factor Authentication (2FA)
Robinhood strongly encourages and often mandates 2FA to protect against unauthorized access. This feature requires two factors—something you know (password) and something you have (your phone)—ensuring that even if your password is compromised, an attacker cannot log in without physical access to your device.
- Device Approvals
- A primary verification method where a push notification is sent to your trusted phone to approve or deny a login attempt on a new device.
- Strong Password Hashing
- Robinhood uses BCrypt hashing to encrypt passwords, meaning even if data breaches occur, your raw password remains protected.
- Authenticator Apps (TOTP)
- Using apps like Google Authenticator or Authy provides the most secure form of 2FA, generating time-based codes independent of SMS services, which can be vulnerable to SIM swapping attacks.
- Passkeys (iOS only)
- Passkeys offer a modern, password-less login experience by securely verifying your identity using face or fingerprint recognition across Apple devices.
Common Login Issues and Solutions
I Forgot My Password or Email:
On the login screen, select "I need help" or "Forgot password." Robinhood will send a reset link to your email address. If you've forgotten your email, you will need to follow the dedicated recovery flow, which usually involves verifying your identity through a connected phone number or government ID. **Always ensure you check your spam folder.**
I Am Not Receiving the 2FA Code:
If the SMS code isn't arriving, first check if you have a VPN enabled, which can sometimes interfere with network activity. If the issue persists, select the option to use a different verification method during the login process. If you have lost access to your primary phone number, you may need to submit a government ID and potentially a three-point selfie to verify your identity and regain access, a process designed entirely for your security.